Returns and Refunds

Eligibility — Returns are accepted only for unopened, unused items proven to have a manufacturing defect.
Requests must be submitted within 14 days of receipt.

Batch Verification — Returned items must match the original batch or serial number shipped. Any mismatch, tampering, or label removal voids eligibility.

Hygiene & Cold-Chain Restriction — Sterile or temperature-sensitive items cannot be returned once shipped, except for confirmed manufacturing defects.

Refunds — Approved refunds are issued to the original payment method within 7 working days of verifying the return.
If delivery was delayed but goods were eventually received, shipping fees remain chargeable. We may, at our discretion, refund part of the delivery charge for carrier-caused delays.

Reporting Issues — Report any issue within 3 days of receipt, including clear photos where relevant.

Return Shipping Costs — Customers cover return postage using a trackable service. We cannot guarantee receipt of untracked parcels.

Exchanges & Cancellations — Exchanges are offered only for defective or damaged items. Orders can be cancelled only before dispatch.

These terms do not affect your rights under the Consumer Rights Act 2015.