My Filler UK Ltd — Terms & Conditions
1. Introduction
These Terms and Conditions govern the sale and purchase of products supplied by My Filler UK Ltd ("we", "us", or "our") through this website.
By placing an order, you agree to be bound by these Terms. Your statutory rights under UK consumer law remain unaffected.
3. Age and Professional Responsibility
You confirm that you are at least 18 years old.
By purchasing professional-use products, you confirm that you are a qualified practitioner or are purchasing on behalf of one who is trained, licensed, and insured to perform aesthetic procedures.
2. Product Use and Practitioner Requirement
All injectable, device-classified, or professional-grade products are supplied strictly for professional use only.
Products must not be self-administered or used by unqualified individuals.
My Filler UK Ltd accepts no liability for injury, adverse reactions, or losses arising from self-administration, misuse, or unlicensed practice.
Products are supplied in accordance with applicable UK and EU medical-device and cosmetic regulations.
Nothing on this website or any Partner Storefront constitutes medical advice or substitutes professional consultation.
3. Product Descriptions and Information
All product information on this website is for general reference only.
You must always confirm usage instructions, contraindications, and precautions directly with the manufacturer or packaging before use.
4. Order Processing
Your order, invoice, and payment contract are with My Filler UK Ltd.
We handle:
- Order confirmation and payment processing
- Stock control and fulfilment
- Invoicing and regulatory compliance
5. Authenticity and Traceability
All products are sourced from authorised distributors or licensed importers.
Each item carries batch and expiry information which is recorded for traceability.
You must inspect products on receipt and report discrepancies before use.
6. Customer Responsibility and Indemnity
You are responsible for ensuring safe storage, handling, and professional administration of products after delivery.
By purchasing, you agree to indemnify and hold My Filler UK Ltd harmless from any claims, damages, or losses arising from misuse, unauthorised administration, or non-compliance with professional standards.
7. Storage and Handling
Store products exactly as directed by the manufacturer.
We are not liable for degradation or loss of efficacy caused by improper temperature control, sunlight exposure, or mishandling once delivered.
8. Limitation of Liability
Our liability for any claim connected to the purchase or use of our products is limited to the total amount paid for those products.
We are not liable for indirect, special, incidental, or consequential losses, including delivery delays, business interruption, or loss of profit.
9. Shipping Policy
Processing Time — Orders placed before 4 p.m. (Mon–Fri) are normally processed the same day.
Orders placed after this time or on weekends/public holidays are processed the next working day.
Carriers & Rates — Shipping options and rates are shown at checkout. Standard delivery typically arrives within 24 hours; express options guarantee next-day delivery by 1 p.m. for orders placed before 4 p.m.
Tracking — You will receive an email with tracking details once your order is dispatched.
Customs & Duties — International buyers are responsible for local import taxes, duties, or restrictions. We do not refund shipments delayed, seized, or lost due to regulatory non-compliance.
Damaged or Lost Shipments — If goods arrive damaged, retain packaging and contact the carrier immediately. We will assist with claims but cannot guarantee recovery of funds.
10. Returns and Refunds
Eligibility — Returns are accepted only for unopened, unused items proven to have a manufacturing defect.
Requests must be submitted within 14 days of receipt.
Batch Verification — Returned items must match the original batch or serial number shipped. Any mismatch, tampering, or label removal voids eligibility.
Hygiene & Cold-Chain Restriction — Sterile or temperature-sensitive items cannot be returned once shipped, except for confirmed manufacturing defects.
Refunds — Approved refunds are issued to the original payment method within 7 working days of verifying the return.
If delivery was delayed but goods were eventually received, shipping fees remain chargeable. We may, at our discretion, refund part of the delivery charge for carrier-caused delays.
Reporting Issues — Report any issue within 3 days of receipt, including clear photos where relevant.
Return Shipping Costs — Customers cover return postage using a trackable service. We cannot guarantee receipt of untracked parcels.
Exchanges & Cancellations — Exchanges are offered only for defective or damaged items. Orders can be cancelled only before dispatch.
These terms do not affect your rights under the Consumer Rights Act 2015.
11. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction over any dispute arising from or in connection with these Terms.
12. Amendments
We may update these Terms at any time. Any substantial change will be published on this website and takes effect immediately upon posting.
My Filler UK Ltd
129 Lockesley Drive, Orpington, England, BR5 2AD
Company Number: 16592996
Email: helpdesk@myfiller.co.uk
